Privacy Policy – Chatflow Automations
Effective Date: 08/11/2025
1. Introduction
Chatflow Automations (“we,” “our,” “us”) respects your privacy and is committed to protecting it through this Privacy Policy. This document explains how we collect, use, and share information when you use our services, including our AI receptionist solutions, website, and communication tools (collectively, the “Services”).
By using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our Services.
2. Information We Collect
We may collect the following types of information:
a. Information You Provide Directly
Name, email address, phone number, business details
Billing and payment information
Any information shared during calls, chats, or through our AI receptionist system
b. Information Collected Automatically
IP address, browser type, device information, operating system
Call metadata (time, duration, caller ID)
Website usage data via cookies and analytics tools
c. Information from Third Parties
Data from payment processors, CRM platforms, or integrations you connect to our Services
3. How We Use Your Information
We may use your information to:
Deliver and maintain our Services
Answer inquiries and provide customer support
Improve performance, accuracy, and user experience of our AI receptionist
Process payments and manage billing
Detect, prevent, and address fraudulent or unauthorized activity
Comply with legal obligations
4. AI-Specific Data Handling
Our AI receptionist may process caller information, booking details, and questions on your behalf. We store and process this data securely to deliver the requested service. We do not sell or rent AI interaction data to third parties.
5. Sharing of Information
We may share your information with:
Service providers who help us deliver our Services (e.g., hosting, payment processors)
Business partners when integrations are requested by you
Law enforcement or regulators if required by law
In the event of a merger, acquisition, or sale of assets
6. Data Retention
We retain your personal and business data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
7. Security
We use commercially reasonable measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of storage or transmission over the internet is 100% secure.
8. Your Rights
Depending on your location, you may have rights to:
Access, update, or delete your personal data
Restrict or object to certain processing
Request a copy of the data we hold about you
9. Cookies & Tracking
We use cookies and similar technologies to enhance your experience, analyze usage, and deliver relevant content. You can disable cookies in your browser settings.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with the updated “Effective Date.”
11. Contact Us
If you have questions about this Privacy Policy, contact us at:
Chatflow Automations
Email: support@mychatflow.com
Phone: 716-429-6279
Website: https://mychatflow.com